Shipping policy

Shipping Policy

Thank you for choosing The Poet Candle Anthology! We are dedicated to providing you with high-quality candles and exceptional customer service. To ensure a smooth shopping experience, please read our shipping policy carefully:

Processing Time:

All orders will be processed within 1-3 business days, excluding weekends and holidays. We strive to ship your candles as quickly as possible.

Shipping Methods:

We currently offer standard shipping through reputable carriers such as Please Couriers and Aramex.

Shipping Rates:

There is a flat rate shipping cost of $11.95 for purchases Australia wide. International shipping rates for all purchases are a flat rate of $29.95. Shipping rates will be displayed at the checkout stage before you complete your purchase.

Domestic Shipping:

We ship to addresses Australia wide

International Shipping:

We ship to all accessible international addresses.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's status and estimated delivery date.

Delivery Time:

Delivery times may vary depending on your location and the shipping method selected. Generally, domestic orders should arrive within 3-7 business days after shipment. Please note that unexpected delays may occur, especially during peak seasons or adverse weather conditions.

Lost or Damaged Packages:

While we take utmost care in packaging your candles to ensure their safe arrival, we cannot be held responsible for any lost, stolen, or damaged packages during transit. If you encounter any issues, please contact the shipping carrier directly using your provided tracking number.

Incomplete or Incorrect Addresses:

Please double-check your shipping address before completing your purchase. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete addresses. In the event that your package is returned to us due to an address error, we will contact you to arrange reshipment at your expense.

Order Changes and Cancellations:

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed and shipped.

Shipping Promotions:

Occasionally, we may offer shipping promotions such as free shipping on orders over a certain amount. These promotions may have specific terms and conditions that will be clearly communicated during the promotional period.

If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team at thepoetcandles@gmail.com.

Thank you for supporting our small candle business. We appreciate your support and hope you enjoy your new candles!